Do you offer international shipping?

Currently, Koyo does not offer international shipping.

How long will it take for my order to arrive?

Koyo expects delivery within 3-5 business days of receiving your order.

What is your return policy?

Currently, Koyo does not offer any returns. Please contact info@koyoteas.com if you run into any issues with our products.

How do I request a refund?

Koyo offers refunds if it is a quality issue but not if the issue is a matter of personal preference. Please contact info@koyoteas.com if you run into any quality issues.

How do I store my tea?

For all Koyo teas, store in a freezer if possible. If not, store in an airtight container if possible in a cool, dark place at a minimum.

Do your teas contain any artificial flavors or preservatives?

All Koyo teas do not contain any artificial flavors or preservatives.